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Once your order is picked up by the carrier, it is no longer MULXIPLY's responsibility. As all of our items are shipped via a traceable method, please use your tracking number to file a claim with the carrier. Please double check your address as we cannot be held responsible for incorrect addresses. If you need to modify the address on your order, please contact us as soon as possible after your order is placed. We will do what we can to help you if your shipment is lost in transit, but MULXIPLY does not assume responsibility for carrier negligence.

Return shipping is the responsibility of the customer. When returning your item, we request that you send your item via a traceable shipping method. MULXIPLY will not be held responsible for items we do not receive. We cannot receive returns or exchanges for international shipments.

Pronounced "multiply", we are a design-focused social enterprise that collaborates with artisans and skilled craftsmen and women in Nepal. Our modern handmade collections consist of jewelry, bags, apparel, and hand-felted gifts. We believe in employing artisans in a society that often marginalizes their skills as low-tier labor. By providing a market for their products, we are interrupting a cycle of poverty, as well as elevating their skills as a vital part of Nepali heritage and tradition. Read more about our story here.

We pay our artisans outright. We do not operate on a per-piece quota system but rather agree on a fair-wage market-rate for each piece produced and commit to purchase orders that are fulfilled on an ongoing basis. The duty to make a profit falls squarely on MULXIPLY's shoulders alone and not on that of our artisans.

We go to Nepal once a year to work with our teams, design and sample products for upcoming seasons, and to explore potential partnerships. The month we spend with our teams is time that we cherish, as it creates so much inspiration and understanding for the environment in which they live. Nepal is rich in culture and heritage, and we seek to know more of the history and texture of the country we have chosen to invest in. There are a lot of challenges to work through in any developing nation, and we are grateful for the friends we have made over the years that have made our work in Nepal possible.