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Some shows are extremely popular. These types of shows are highly anticipated and may have literally hundreds, or even thousands of people who want to get tickets right away when they go on sale. The ticketing system processes requests in the order received, but when so many orders are submitted at the same time the difference between getting tickets and not getting them can be a fraction of a second.

The time limit prevents people from indefinitely blocking off seats so that no one can get the chance to purchase them. The system selects tickets in real-time and holds them for you. No one else can purchase those tickets while they are held for you. The time limit is based on the normal amount of time it takes to complete a transaction, plus an extra cushion. This reasonable time limit allows others the chance to get the tickets if you let your time expire

We often offer password-protected advance purchase opportunities to our eMembers before tickets go on sale to the general public. To become an eMember, simply enter your email address into the email address field at the bottom of this page. (We do not sell or share email addresses.) We send a unique password for each new show via email to allow advance purchase.

We can answer general questions about any of our shows, but if you have a specific question regarding a ticket order placed through the fan club or artist page, you will need to go through the point of purchase. Most Fan Club ticket orders are only available to pick up at our box office on the night of the show, with a photo ID.

Our bars at the Pabst, Riverside, and Turner Hall begin serving when doors open at any given show. Drinks are sold throughout performances. And yes, you can bring your drink into the theater with you. We do not serve food on-premise.